INJURY GUARANTEE
Smash Running offers the following refund policy clause, ‘Injury Guarantee’, with all Marathon Training Plans and Half Marathon Training Plans:
We know the feeling, it’s hard to describe and devastating news to any athlete. If you get injured during your training program, we’ll provide you with a full refund of the final purchase amount to help you get healthy and back running. The following specific Terms and Conditions apply:
- Proof of purchase and an order number must be provided and verified by Smash Running.
- Your injury must be physiological and a medical professional or a qualified health provider must verify your injury with a written note or certificate (a photo, scan or emailed copy would be acceptable).
- The purchase refund will be provided via the same payment method as the original purchase and cannot be redeemed for cash, credit or refunded via any other payment method.
- Your injury must not be pre-existing or sustained outside the scope of the training program activities. Smash Running reserves the right to request additional documentation or information as deemed necessary to validate the claim and has the sole discretion to determine whether the claim is valid and whether the Injury Guarantee refund will be offered.
- Your injury must have been first obtained during the training period of the program and not outside the training period or during the specified race.
- The deadline to submit any claim is seven days after the specified race date.
To request a claim under this Injury Guarantee, please email [email protected]
This guarantee is part of Smash Running’s commitment to the safety and satisfaction of our customers and athletes.